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From: R Shaffer
Password: orange
Date: 27 Feb 2008
Time: 08:43:57 -0800
Remote Name: 68.184.42.162
Whether or not the union representative can be present during a collection should be spelled out in the collective bargaining agreement. We work with unions on a regular and frequent basis. It has been my experience that the best collection events are when all parties understand what is allowed per the agreement and what is not allowed. It is especially important that the collector understands both sides; after all, it is the collector who is in charge of the actual collection process. In our case, per the agreement, the union rep is permitted to observe the actions of the collector if the donor wishes to have the rep present. The rep is not permitted to interfere or delay the collection process in any way. If the collector follows proper protocol, the union should have no argument, and if the union rep follows what was agreed to, everybody wins. The donor’s rights are maintained, and public safety is maintained.
Regarding the “two on one” scenario, I haven’t found this to be much of a problem at all, and I see all grievances. If the collector always follows protocol, it shows in the hearing. The key is to stay away from sloppy collections. Intimidation? Nah. Some of my collectors are intimidating, but most are teddy bears who really know their stuff.